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Conditions of Use

General Terms and Conditions
David Díez Gutiérrez, Caramba Skateshop 24/7 

1. Scope

These legal relations between Caramba Skateshop 24/7 (the supplier) and the purchaser (§ 13 BGB) in connection with supplies or services provided by Caramba Skateshop 24/7 (hereinafter referred to as "goods") shall be solely governed by the present General Terms and Conditions. 

2. Contracting party

The purchase contract is made with: Caramba Skateshop 24/7, owner: David Díez Gutiérrez, Große Str. 69, 24937 Flensburg. You can reach our customer service regarding  questions, reclamations, and any other claims, workdays from 10:00 to 18:00 by phone: +49 (0)461 6799231 or e-mail:

3. Offer and acceptance

3.1 The presentation of our products in the online shop does not represent a legally binding offer, but a non-binding online catalogue inviting to make an order. (subject to alternations and errors excepted).

3.2 By clicking the button "buy", the user has created a binding purchase commitment regarding the content of the cart. The contract of purchase is concluded upon receipt of our confirmation e-mail immediately after we receive your order.

4. Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Caramba Skateshop 24/7, Große Str. 69, 24937 Flensburg, Telephone number: +49 (0)461 6799231, e-mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions from the right to withdraw

The right to withdrawal does not apply to contracts 

  • goods made to the consumer’s specifications or clearly personalised;
  • goods which are liable to deteriorate or expire rapidly - this would typically concern fresh food products which would be suitable for consumption for a limited period of time after their delivery to consumers; 
  • sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery - this would typically concern food supplements, beverages or cosmetics delivered in a sealed bottle or container;
  • goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • sealed audio or video recordings or computer software and have been unsealed after delivery;
  • newspapers, periodicals or magazines with the exception of subscription contracts for the supply of such publications;
  • the supply of alcoholic beverages, the price of which has been agreed upon at the time of the 
  • conclusion of the sales contract, the delivery of which can only take place after 30 days from the time of conclusion of the contract and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;


5. Complaints

The EU Commission provides since February 15, 2016 a platform for extrajudicial disputes. The consumers have the opportunity to resolve any disputes related to onlineshop orders without the intervention of a court. The external link of the dispute settlement platform is available at In this context we are legally obligated to point you to our e-mail address. Our e-mail address is


We try to settle any difference of opinion in our contract through mutual agreement. We are not obligated to take part in conciliation and therefore we cannot offer you the participation of such a procedure.

6. Prices

The prices stated on the product pages include the statutory value-added tax as well as other price components.

7. Payment & shipping

You will also be informed clearly about the delivery charges on the product sides and during the process of ordering.

Shipping costs within Germany:

  • Shipping cost up to a good's value of 50 €: 5€
  • Free shipping at an order value of more than 50€

Shipping costs within the EU:

  • Shipping cost up to a good's value of 100 €: 10€
  • Free shipping at an order value of more than 100€

Standard shipments to Liechtenstein, Norway and Switzerland & the Canary Islands as well as EU special areas:

  • Shipping cost up to a good's value of 200 €: 20€
  • Free shipping at an order value of more than 200€
  • Payments are always made nets plus the respective current statutory value added tax. The value added tax is calculated after delivery according to the valid rate of taxes.

Shipping to all other countries:

  • Shipping cost up to a good's value of 250 €: 25€
  • Free shipping at an order value of more than 250€
  • Payments are always made nets plus the respective current statutory value added tax. The value added tax is calculated after delivery according to the valid rate of taxes.

All packages are sent with DHL and are insured against damage and loss. The delivery of the ordered goods takes within 1-3 working days of receipt of payment Germany and 4-5 days within the EU. Please note that Sundays and official public and religious holidays are excluded and can extend the delivery time.


Payment options:


Payment in advanced:

If you pay by advanced payment the corresponding amount and our bank information will be send via e-mail to you. Delivery follows within 1-3 workdays within Germany and within 4-5 workdays within the EU. During that period of time your order will be packed and send after receipt of payment.

Cash on delivery:

On payments cash on delivery additional postage (DHL cash on delivery remuneration of 4€ + delivery charge of 2€) will be charged. Cash on delivery with additional fees is also possible for the following countries. Please note that delivery charges could incur in foreign countries.:

  • Italy, Latvia, Hungary, Turkey, Tunisia: 5€ 
  • Spain, Portugal: 10€ 
  • Austria: 15€ 
  • Switzerland, Liechtenstein: 16€

Credit Card:

You can pay with the following credit cards: Visa & Mastercard. The credit card entry is processed via PayPal and no registration is required.


Payments by using PayPal or PayPal Express can be completed by using Visa, Mastercard, American Express, direct debit or Giropay. Using Paypal requires a prior Paypal registration. During the registration your credit card date and bank connection will be transmitted via a secure connection.

Sofort by Klarna:

In order to pay by Sofortbanking all you need is your eBanking access data (bank details, PIN/TAN). The amount will be debited from your account automatically. There is no further registration needed. This procedure offers the highest level of safety and the goods will be sent to you immediately. Direct debit payment is available from Germany, Austria, Switzerland, Belgium, the Netherlands, Italy and the United Kingdom.

Purchase on Invoice:

When purchasing on account, you have 14-30 days to pay the invoice. The purchase on account is processed via PayPal and no registration is required.

Further information:

The right for count up is only due to the purchaser if his counter- claims are the subject of a final and conclusive court judgement, uncontested or acknowledged in writing by us. The customer shall be entitled to exercise a right of detention only if his counterclaim is based on the same contractual relationship.

8. Retention of title:

The goods remain the property of the supplier until complete payment.

9. Non-availability

In case of occasional non-availabilty we have the rights reserved to withdraw from the part of the contract not fulfilled yet. In this case you will be informed and we will immediately reimburse the purchaseo for any counter-performance already performed.

10. Further information:

Ordering process:

When you have found the product you searched for you can add it to your shopping cart without obligation by clicking the button "Add to basket". You can view the content of the shopping at any time without obligation by clicking "shopping cart".  You can remove the items by placing a checkmark at the corresponding box and clicking the button "update". When you have decided to buy the items click the button "checkout". If you have not registered as a purchaser yet, please do so. Choose a method of shipment and click the button "continue". Afterwards choose a method of payment and change the invoice address by clicking  the button "edit address" if necessary. In case you have to make annotations regarding your order you can add them there. After reading and accepting the General Business Terms click the button "continue" to arrive at the order page. There you can check the details and make corrections if necessary. By clicking the button "buy" you will complete your order. The order process can be canceled at any time by closing the browser window. You can find further information e.g. correction options on the corresponding pages. Your information and data will be transmitted via a secure connection (SSL).

Text of the treaty:

The text of the treaty remains safed in our internal system. You can read the General Business Terms at any time on The order data and General Business Terms will be send to you by e-mail.


End of the General Tems and Conditions